Catalog Search Results
Author
Publisher
Thomas Nelson
Publication Date
2012
Language
English
Description
How would our thought process change if we measured our lives in days, instead of in years? Smith decided to put this concept to the test-- and walked away with life-changing information. He reveals a simple plan that will allow you to master your life, starting right now.
Author
Publication Date
2022
Language
English
Description
"What's your game plan? Professional success often conceals a gnawing conflict at one's core--a vague but undeniable sense of lack, that something is askew, off-kilter, or out of place. Even as you pile up accomplishments and accolades, and ascend through the hierarchy of your field, a lingering question resonates in your mind like a ticking clock, or like the steady drip-drip-drip of a faucet as you lay awake in the still of the night: is this really...
Author
Publication Date
2013
Language
English
Description
Shell teaches at the Wharton School of Business, and in addition to his obvious expertise in the specialties of negotiation, persuasion, and interpersonal influence, his outstanding book on achieving success has exactly what this kind of examination needs, common sense and encouragement. The author's honesty is established early on as he posits the basic premise of his presentation :There is no foolproof system that always leads to success. That said,...
Author
Publication Date
2010
Language
English
Description
Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from...
Author
Publication Date
2004
Language
English
Description
Do you really need another audio book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
Because the way Zingerman's teaches services is different, better and more successful than the way others do it.
Because while most customer-service audio books give you philosophy and theory, Zingerman's tells you exactly...
Author
Publication Date
2019
Language
English
Description
Make your job the right job Maybe you're a young professional just starting to think seriously about what you want out of your career. Maybe you've been job hopping for a few years and haven't found the perfect fit. Or maybe you want to launch your career to a new level and bring fresh energy to your work. In The Genius Habit, performance strategist Laura Garnett shows you how the path to finding long-lasting professional happiness starts with building...
Author
Publication Date
2022.
Language
English
Description
"We live in a culture where most of us suffer from feeling "time poor": the feeling of sprinting from morning to night-stressing over too much to do and not enough time to do it. Cassie Holmes has made this question her life's work: How do we optimally spend our time so that we feel satisfied in the day-to-day and with life overall? With clear, actionable advice from how to be confident in choosing how to spend your time, to how to sidestep distractions...
Author
Publication Date
2009
Language
English
Description
A philosopher/mechanic's wise (and sometimes funny) look at the challenges and pleasures of working with one's hands
“This is a deep exploration of craftsmanship by someone with real, hands-on knowledge. The book is also quirky, surprising, and sometimes quite moving.” —Richard Sennett, author of The Craftsman
Called “the sleeper hit of the publishing season” by The Boston Globe,...
“This is a deep exploration of craftsmanship by someone with real, hands-on knowledge. The book is also quirky, surprising, and sometimes quite moving.” —Richard Sennett, author of The Craftsman
Called “the sleeper hit of the publishing season” by The Boston Globe,...
Author
Publication Date
2025
Language
English
Description
"The latest research shows that employee well-being is far superior to any employee engagement metric in driving performance. Yet many employers continue to run annual surveys surrounding engagement that are known to be ineffective check-the-box activities. More often than not, the entire process is seen as a joke, with none of the feedback expected to be taken seriously. Measuring employee well-being is a comparatively simple process with demonstrably...
13) The hacking of the American mind: the science behind the corporate takeover of our bodies and brains
Author
Publication Date
2017
Language
English
Description
"Explores how industry has manipulated our most deep-seated survival instincts."—David Perlmutter, MD, Author, #1 New York Times bestseller, Grain Brain and Brain Maker
The New York Times–bestselling author of Fat Chance reveals the corporate scheme to sell pleasure, driving the international epidemic of addiction, depression, and chronic disease.
While researching...
The New York Times–bestselling author of Fat Chance reveals the corporate scheme to sell pleasure, driving the international epidemic of addiction, depression, and chronic disease.
While researching...
Author
Publisher
Portfolio
Publication Date
2020.
Language
English
Description
"From the author of Die Empty and The Accidental Creative, a new framework for understanding what motivates us and why. What drives us to unleash our best work? And how do we tap into that drive to get superior results with our managers, coworkers, and direct reports? As Todd Henry reveals in this illuminating book, drawing on decades of research and interviews with over 100,000 people, the answer is not one size fits all: some people are energized...
Author
Publication Date
2021
Language
English
Description
"Forget the 24/7 lifestyle; productivity expert Juliet Funt explains how to avoid burnout, speed execution, reduce waste, and help teams do more meaningful work by introducing strategic pauses--what she calls "whitespaces"--into their work days and their personal lives"-- Provided by publisher.
Author
Publication Date
2017
Language
English
Description
This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to strategically align every facet of your organization with outstanding service.-- From publisher's description.
Author
Publication Date
2019
Language
English
Description
From the creator of the #1 podcast "Don't Keep Your Day Job," an inspiring book about turning your passion into profit
"Heller pivots effortlessly from encouraging readers to accept "miraculous changes," find their bliss, and examine their authentic selves to practical tips for building mass marketing email distribution lists and identifying web-based social media and teaching portals that allow small-business owners to capture additional