Catalog Search Results

"What's your game plan? Professional success often conceals a gnawing conflict at one's core--a vague but undeniable sense of lack, that something is askew, off-kilter, or out of place. Even as you pile up accomplishments and accolades, and ascend through the hierarchy of your field, a lingering question resonates in your mind like a ticking clock, or like the steady drip-drip-drip of a faucet as you lay awake in the still of the night: is this really...

Shell teaches at the Wharton School of Business, and in addition to his obvious expertise in the specialties of negotiation, persuasion, and interpersonal influence, his outstanding book on achieving success has exactly what this kind of examination needs, common sense and encouragement. The author's honesty is established early on as he posits the basic premise of his presentation :There is no foolproof system that always leads to success. That said,...

Do you really need another audio book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches services is different, better and more successful than the way others do it. Because while most customer-service audio books give you philosophy and theory, Zingerman's tells you exactly...

"We live in a culture where most of us suffer from feeling "time poor": the feeling of sprinting from morning to night-stressing over too much to do and not enough time to do it. Cassie Holmes has made this question her life's work: How do we optimally spend our time so that we feel satisfied in the day-to-day and with life overall? With clear, actionable advice from how to be confident in choosing how to spend your time, to how to sidestep distractions...

Provides proven strategies for earning true worth at work and explains how to better organize time and advance skills to succeed at every stage of a career no matter how competitive the industry.

A philosopher/mechanic's wise (and sometimes funny) look at the challenges and pleasures of working with one's hands 
“This is a deep exploration of craftsmanship by someone with real, hands-on knowledge. The book is also quirky, surprising, and sometimes quite moving.” —Richard Sennett, author of The Craftsman
Called “the sleeper hit of the publishing season” by The Boston Globe,...

"Explores how industry has manipulated our most deep-seated survival instincts."—David Perlmutter, MD, Author, #1 New York Times bestseller, Grain Brain and Brain Maker
The New York Times–bestselling author of Fat Chance reveals the corporate scheme to sell pleasure, driving the international epidemic of addiction, depression, and chronic disease.
 
While researching...

"The latest research shows that employee well-being is far superior to any employee engagement metric in driving performance. Yet many employers continue to run annual surveys surrounding engagement that are known to be ineffective check-the-box activities. More often than not, the entire process is seen as a joke, with none of the feedback expected to be taken seriously. Measuring employee well-being is a comparatively simple process with demonstrably...

Provides more than one hundred self-tests and diagnostic tools to help college graduates and midlife career changers identify a suitable career based on aptitude and personality.

This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees, And explore ways to strategically align every facet of your organization with outstanding service.-- From publisher's description.