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"What would you do with a second chance at your first time? Following a bad breakup, Willow Lewis tackles a re-do list with the help of her brother's best friend in this sweet and sexy new romance from USA Today bestselling author Denise Williams. Willow experienced all her big firsts with her high school sweetheart. Now, reeling from their very public breakup, she wants to get a re-do on those important moments. While dog-sitting for her brother...

Explains the importance of customer relations and providing a memorable customer experience, detailing how great companies don't worry about passing fads and shifting marketing trends in order to attract business.

As Luminaries celebrate the Nightmare Masquerade, Winnie and her friends search for witches hidden among them, revealing everyone's true loyalties in their war with the Dianas.

Describes how many companies erroneously believe that customer loyalty is won by dazzling them, but that research and surveys show that loyalty is based on delivering on basic promises, and offers insights for companies to improve brand loyalty.

"This book is about creating a corporate culture that is so focused on taking care of and tending to employees and customers that the culture itself creates evangelists. Evangelists are special people who go out of their way to tell the world just how great you and your company are. They are exactly the kind of advocates that you want your organization's culture to create. That's the end result of The Cult of the Customer. There are many companies...

Perched on the brink of disaster, Resolve Hammond and her mother, Deliverance, struggle to survive in their isolated coastal village. They're known as healers taught by the local tribes - and suspected of witchcraft by the local villagers. Their precarious existence becomes even more chaotic when summoned to tend to a poisoned woman. As they uncover a web of dark secrets, rumors of war engulf the village, forcing the Hammonds to choose between loyalty...

"After leaving the Cloak Society and teaming up with the Junior Rangers of Justice, Alex Knight must learn to work with the superheroes who were once his sworn enemies"-- Provided by publisher.

Argues that a corporate culture that breeds a more engaged, positive, and productive workforce leads to better customer loyalty and satisfaction.

"In the tradition of Emily Giffin and Marisa de los Santos, HOW LUCKY YOU ARE is an engaging and moving novel about three women struggling to keep their longstanding friendship alive. Waverly, who's always been the group's anchor, runs a cozy bakery but worries each month about her mounting debt. Kate is married to a man who's on track to be the next governor of Virginia, but the larger questions brewing in their future are unsettling her. Stay-at-home...