The next conversation: argue less, talk more

Prologue

Introduction

Part I The Essentials. Never win an argument

Your next conversation

The truth about connection

Part II The Application. Rule 1: Say it with control

Control yourself, the moment, the pace

Rule: Say it with confidence: Assertive voice

Difficult people

Boundaries

Rule 3: Say it to connect: Frames

Defensiveness

Difficult conversations

Afterword

The 47-second version

The next steps

Attorney-client privilege : narcissists and gaslighting

Acknowledgments

Notes

Index.