From the Book - Second edition.
Introduction to the second edition
Dealing with difficult parents : an overview
Who are these guys? : describing today's parents
What's wrong with these parents anyway?
Part II : Communicating with parents
Building credibility : everyone wants to associate with a winner
Taking your classroom social
Positive communication with parents : an ounce of prevention
Listen, learn, and cultivate
Part III : Soothing the savage beast
Initiating contact with parents
Never let 'em see you sweat
What if the parent is right?
The best way to get in the last word
Do you feel defensive? : if so, something is wrong
Part IV : Dealing with parents in difficult situations
But I did get a good deal : examining the car salesman
What if they use the "F" word : fair?
Part V : Increasing parent involvement
Understanding parent involvement
Increasing parent involvement at school
Increasing parent involvement at home.
