From the Book - Third edition.
What's a crucial conversation? And who cares?
Mastering crucial conversations : the power of dialogue
Start with heart : how to stay focused on what you really want
Choose your topic : how to be sure you hold the right conversation
Master my stories : how to stay in dialogue when you're angry, scared, or hurt
Learn to look : how to notice when safety is at risk
Make it safe : how to make it safe to talk about almost anything
State my path : how to speak persuasively, not abrasively
Explore others' paths : how to listen when others blow up or clam up
Reclaim your pen : how to be resilient when hearing tough feedback
Move to action : how to turn crucial conversations into action and results
Yeah, but : advice for tough cases
Putting it all together : tools for preparing and learning.
