Fostering innovation: how to build an amazing IT team

Introduction

Become an empathetic leader

Hey, what do you know?

An amazing IT department? What's that?

Conventional wisdom is wrong

Four steps to innovate

The right foundation

The Laudato Hierarchy of IT needs

Keep the lights on (KTLO)

Lean and efficient IT

Create value

Let's innovate

CIO report card

Develop a winning culture

Culture eats eggs and strategy eats bacon, or something to that effect

The boxes, the lines, and the dashes

Org design- just show me the answer

Organizational design and culture

It's not the play, it's the player

Take care of those peeps

Hire the best

The best team is a diverse team

Using mercenaries- I mean, consultants

The power of experts

Build that network

Good advice doesn't come cheap, it's free

Deliver to delight: a collection of usable tips and tools

The written word-a.k.a IT strategy

It's the uptime, stupid

If it's important, you better get two

Lock it down

Lean and efficient IT

What should I work on first?

Limit your work in process (WIP)

One list to rule them all

Portfolio/program/project management

Develop key business proficiency for maximum IT efficiency

Love your HR department, just don't "love" your HR department

If I wanted to be a lawyer, I would have gone to law school

Let's make a deal

Accounting, my worst subject

Learn your business, inside and out

Straighten up and fly right

What you should have learned in kindergarten

Professionalism isn't just wearing a suit

What you do matters-you're always on the clock

Vendors and frendors

A word to the vendors

Be a cool customer

Get your butt in shape

Final tips and advice

When something goes wrong

When others come knocking

What's wrong with outsourcing?

Switching jobs

Technology matters

Conclusion