What they don't teach you in library school: security matters, talking helps
Training library staff in service, safety, and security: focus on the need premise
Preventing harassment of library staff: responding to sexual or racial behaviors by patrons
Better responses for patrons dealing with homelessness: an empathy-driven understanding
Dealing with patrons with mental health and substance use disorders: behavioral and medical events
Our top ten most challenging patrons
Working safely in a rural location: the one-employee or micro-staff library
An armed attacker in the library: rare, catastrophic, and survivable - The need for new responses at your library: police officers and security guards
A plan for library emergencies: medical events, fires and beyond
Appendix A. Sample security incident report format
Appendix B. Inspection days
Appendix C. The need for a visitor/vendor access policy
Appendix D. The perils of the parking lot
Appendix E. Safe library events.
